If you have a complaint, please contact us so we can resolve it promptly:
We will acknowledge your complaint within 3 business days and target a resolution within 15 business days. If you need accessibility assistance completing a complaint, call us and we will help.
Louisiana residents
All complaints must be submitted in writing to the Louisiana Office of Financial Institutions (LA OFI). Forms and instructions: ofi.la.gov/complaints . You may submit by mail, email, or fax.
Address: 8660 United Plaza Blvd., 2nd Floor, Baton Rouge, LA 70809-7024 • Phone: (225) 925-4660 • Fax: (225) 925-4524 • Email: [email protected]
Mississippi residents
If you cannot resolve your issue with us, you may file a complaint with the Mississippi Department of Banking and Consumer Finance (DBCF) using their online complaint form. Please submit only one form and include copies of supporting documents. Online form and PDF instructions: dbcf.ms.gov/complaint-form/
Texas residents – REQUIRED NOTICE (7 TAC §56.200(c))
CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE COMPANY OR A RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR BLVD., SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV . A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV .
NMLS Consumer Access
Check our company and licensed MLOs on the NMLS Consumer Access site: nmlsconsumeraccess.org .
Federal escalation (optional)
You may also submit a mortgage complaint to the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov ; they route complaints to companies for response and share with regulators as appropriate.